Legal
Refund Policy
Last updated: 26 July 2026
Digital products can be accessed shortly after payment, so refund requests are reviewed case by case. This policy does not limit rights that apply under law.
1. Digital product nature
Aarinaishop sells electronically delivered files. Please review the product description, included files, formats, licence and compatibility information before purchasing.
2. When we will review a remedy
Contact support if:
- You were charged more than once for the same intended purchase.
- The purchased file is missing, incorrect, corrupted or cannot be opened.
- You completed payment but cannot access the product through Lemon Squeezy.
- The delivered product materially differs from the sales-page description.
- A refund or another remedy is required by applicable law.
Depending on the circumstances, the remedy may be technical assistance, replacement delivery, correction of the files, or a refund.
3. Change-of-mind requests
Because digital files can be accessed after payment, a change of mind, accidental purchase, failure to read the description, or no longer needing the product does not automatically qualify for a refund. We will still review the request fairly and apply any rights required by law.
4. How to request help or a refund
Email support@aarinaishop.com with the purchasing email, Lemon Squeezy order number, the product name and a brief explanation. Do not send full card numbers, passwords, identity documents or other unnecessary sensitive information.
Please contact us promptly after discovering the issue so we can inspect the relevant product version and order record. Lemon Squeezy may process an approved refund through the original payment method.
5. Processing
We may ask for limited information needed to identify the order and reproduce a technical issue. Bank or payment-provider processing times are outside Aarinaishop's control.
Aarinaishop is operated by an independent individual seller based in Malaysia.
Questions? Email support@aarinaishop.com.